Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear.
Where are Koio shoes manufactured?
Every pair of Koio shoes is handcrafted in the Marche region of Italy using premium LWG-certified leathers and traditional artisanal techniques.
How do I determine my correct size?
Our sneakers generally run true to size. If you are between sizes, we recommend sizing down for a perfect fit, as the high-quality leather will naturally stretch and mold to your feet over time.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn items within 30 days of delivery. Items must be in their original packaging and in resalable condition.
How should I care for my leather sneakers?
To maintain the longevity of your shoes, we recommend using a damp cloth for light cleaning and applying a high-quality leather conditioner every few months to keep the leather supple.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
Are your materials sustainably sourced?
Sustainability is a core pillar of Koio. We source our leathers from tanneries audited by the Leather Working Group and prioritize regenerative farming practices to minimize our environmental impact.